1. Information Collection
Information You Provide
If you purchase an account or other service from us, you must provide certain additional personally identifiable information on our order form; in particular, certain demographic and contact information (including your name, address, email address, and billing address) and financial information (including credit card number and expiration date), which we use for billing purposes and to complete your orders. If we have trouble processing an order, we will use this information to contact you. You will not be able to open an account if you do not provide the information that is identified as required in the account registration and/or purchase process.
If you submit a testimonial to the Site, we may collect your name, email address and any other personally identifiable information that you voluntarily include in your testimonial.
If you subscribe to a newsletter, we may collect your name and email address.
From time-to-time we may provide you with the opportunity to participate in our contests or surveys on the Site. If you participate, we may request certain personally identifiable information from you. Participation in these evaluations or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes demographic information (such as postal/zip code), and could also include contact information (such as your name and address).
We may collect your personally identifiable information from third parties if you give permission for those third parties to share your information with us.
If you are an evaluation respondent, we may collect personally identifiable information from you on behalf of the evaluation creator whose evaluation you have responded to. Evaluation creators may have their own privacy policies which apply to evaluations that they create using our services and that detail how they handle your personally identifiable information. We encourage you to read any such policy. Evaluation creators may choose to collect responses anonymously, by for example using an Email or Web Link, but this does not prevent the creator from including specific evaluation questions that ask you for personally identifiable information. As between you and us, your submission of personally identifiable information is voluntary and you may opt out of responding at any time. However, if you do respond, you consent to its provision to us for the purpose of delivering our services to the evaluation creator.
If a user uses our tool to send you an evaluation invitation email, we collect your email address if the user provides it to us.
Automatically Collected Information
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, to administer the Site, to understand users’ movements around the Site and to gather demographic information about our user base as a whole.
We also use “cookies” to recognize specific visitors and more quickly provide personalized content, or grant you unimpeded access to the Site. Cookies are small text files a Web site can use to recognize repeat users. Information gathered through cookies also helps us measure use of our Site. Cookie data allow us to track usage behaviour and compile data that we can use to improve the Site.
Children Under Thirteen
Our Site is not intended for, and is not directed to, children under the age of thirteen. TrainingCheck does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under thirteen, please ask your parent or guardian to contact us at support@TrainingCheck.com for more information.
2. Information Use
Communications from TrainingCheck
We will use your information to communicate with you and provide you with transactional messages in response to your inquiries, to provide the services you request, and to manage your account. For example, when you register for an account you will receive a short welcome email.
We will send you service-related announcements when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. If you are a paid subscriber, you may also receive emails regarding your account status and billing. Generally, you may not opt-out of these transactional communications which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
We may use your information to contact you about other products or services that we offer and about products and services of third parties in which you may be interested. You may opt out of receiving such communications from us at any time (but not the transactional emails described in the paragraphs above) by contacting us as set out below in the section below entitled “Opting Out of Communications from TrainingCheck”.
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe from newsletters at any time. Please see the section below entitled “Opting Out of Communications from TrainingCheck”.
We use information that we collect from your participation in contests or surveys we create to notify contest winners and to monitor Site traffic or improve the Site (in the case of anonymous information collected in evaluations).
We post testimonials on the Site that you submit to us from time to time. We always request permission to post your testimonial on the Site, and we may use your information to contact you for the purpose of requesting such permission.
Sending Emails on Users’ Behalf
At the direction of our users, we send evaluation invitation emails on behalf of them to email addresses provided by them. Each user’s list of such email addresses is stored on our system, but the email addresses in those lists are not used by TrainingCheck in any other way. The emails sent on a user’s behalf appear to come from that user’s email address.
Use of Evaluation Questions and Results
You have the ability to download, share, or publish data from your evaluations. We provide various features to download, share, or publish your evaluation questions, responses, and results in summary or detailed format.
We may also use your information, including your evaluation questions and your respondent’s responses, as well as aggregated data we collect through evaluation results to help you with your own evaluation creation and analysis, and to help us provide and improve our overall evaluation services.
TrainingCheck reserves the right to perform statistical analyses of user behaviour and characteristics. We do this in order to measure interest in, and use of, the various areas of the Site. Statistical analyses are performed on anonymized, aggregated data.
TrainingCheck collects IP addresses for system administration and record keeping. Your IP address is automatically assigned to your computer when you use the World Wide Web. Our servers record incoming IP addresses. By tracking IP addresses, we can determine which Web sites refer the most people to TrainingCheck. The IP addresses are analyzed in the aggregate, and we may also associate your IP address with your account for the purpose of managing your account and your evaluations.
3. Sharing Information with Third Parties
We use third parties to provide billing services on our Site. When you purchase a service from us, we will share contact and credit card information as necessary for the billing service provider to provide that service.
We may also from time to time share your personally identifiable information with other service providers to enable them to assist us to provide our evaluation-related services. Our service providers are contractually prohibited from using your information for any other purpose, including their own marketing purposes.
Other Third Parties
TrainingCheck does not ever disclose your evaluation questions or responses unless you permit or request for us to do so.
TrainingCheck may disclose evaluation questions and responses anonymously and by aggregating them with other users’ evaluation questions and responses on an opt-in basis.
4. Disclosures Required by Law
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on us.
5. Merger or Other Acquisition
We may transfer your personally identifiable information to a successor entity upon a merger, consolidation or other corporate reorganization in which TrainingCheck participates or to a purchaser of all or substantially all of TrainingCheck's assets to which this Site relates.
6. Opting Out of Communications from TrainingCheck
Upon request, TrainingCheck will allow any user to opt out of our monthly newsletter and from receiving emails about other products and services. You can contact us through our Help Center by email (support@TrainingCheck.com), or follow the unsubscribe instructions included in each promotional email sent to you, including the newsletter.
Evaluation respondents may also opt out of receiving future evaluations directly from TrainingCheck via email.
7. Accessing, Changing or Deleting your Information
We endeavor to ensure that your personally identifiable information is accurate by collecting it directly from you and providing you with the ability to update it.
If your personally identifiable information changes, or if you no longer desire our service, you may request us to correct, update, or delete your personally identifiable information or deactivate your account by making the change on our My Account page, by emailing our Customer Support at support@TrainingCheck.com, or by contacting us by postal mail at the address listed below. We will endeavour to fulfil requests to delete personally identifiable information unless such information is required to be retained by law or for legitimate business purposes (such as storage in backup media created as part of our routine system backup procedures). We will respond to your request for access, amendment, or deletion within 30 days.
9. Links to Other Web Sites